Course Refund Policy 2021 - 2022
This refund policy only applies to digital products purchased between 1/1/2021 and 12/31/2022. View the 2023 refund policy here.
Request a refund within 14 days of purchase to receive a full refund on your course, no questions asked!
We do not offer partial refunds for coupons (coupons can only be applied to future purchases).
You must submit a refund request form to be eligible for a refund.
Workbooks and other immediate downloads are non-refundable.
When you purchase a Course, you acknowledge and agree to Create The Love (CTL)'s Terms of Refund:
Refund of Standard Purchased Course
- A standard Purchased Course (“Standard Purchased Course”) is a Course that is available to be accessed immediately upon completion of purchase.
- CTL will provide a full refund of a Standard Purchased Course if You request a refund no later than fourteen (14) calendar days after the date of purchase ("Date of Purchase") stated in CTL’s Receipt that You received confirming the Purchased Course. If You can’t find Your Receipt, CTL will have a record of it.
- CTL will not refund a Standard Purchased Course if the request for a refund is made after fourteen (14) calendar days from the Date of Purchase that is stated in CTL’s Receipt. For example, if the Receipt states that the Purchased Course was on January 1, 2021, then You have until January 14, 2021 to request a refund of the Purchased Course, and upon receipt of Your timely request, CTL will refund the Purchased Course in full. If Your request for a refund is made on January 15, 2021, CTL will not refund the Purchased Course.
- Refunds may take up to ten (10) business days to process and funds will be returned to the original method of payment for the Purchased Course.
Refund of a Scheduled Purchased Course
- A scheduled Purchased Course (“Scheduled Purchased Course”) is a Course that is scheduled to start on a specific date (“Start Date”) and can’t be accessed until that Start Date.
- CTL will provide a full refund of a Scheduled Purchased Course if You request a refund no later than fourteen (14) calendar days after the Start Date stated in CTL’s Course Purchase Confirmation email confirming the Start Date of the Purchased Course. If, for some reason CTL extends the Start Date, then the fourteen (14) days runs from the extended Start Date. CTL will have a record of Your Receipt and/or the Start Date of the Scheduled Purchased Course.
- CTL will not refund a Scheduled Purchased Course if the request for a refund is made fourteen (14) calendar days after the Start Date (or an extended Start Date). For example, if the Confirmation Email states that the Scheduled Purchased Course starts on January 1, 2021, then You have until January 14, 2021 to request a refund of the Purchased Course, and once CTL receives Your timely request, CTL will refund the Purchased Course in full. If Your request for a refund is made on January 15, 2021 or thereafter, CTL will not refund the Purchased Course.
- Refunds may take up to ten (10) business days to process and funds will be returned to the original method of payment for the Purchased Course.
